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07 Mar 2011CLEAR’s customer no-service
CLEARly incompetent - that's how I rate @CLEAR Wireless' customer service. I signed up for their service about 6 weeks ago. It actually works pretty well. Great download speeds and so-so upload speeds. Still, overall, WiMax is an amazing technology.As much as I liked it I just couldn't bear the slow upload speeds so I decided to take the hit on the two months of service I prepaid for and ...
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23 Mar 2010
Great quote on business and career success
Harold Geneen once said "In business, words are words, explanations are explanations, promises are promises, but only performance is reality." Reminds me just how cheap talk can be when the marketing machine gets its way - especially with "cloud computing". Look more at the actions of businesses and people and less at the words. There you'll find what they're made of....
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16 Oct 2009
Email business continuity – this is funny…and ironic
As I reported a couple of days ago, my email security provider stopped working. Maybe they took a hiatus...a sabbatical...an extended vacation - and didn't tell me. Seriously, I did end up calling them a few times trying to work things out. I got what seemed to be a knowledgeable tech rep trying to help me. The problem was he never could. He said he'd call me back two different ...
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14 Oct 2009
Cloud computing & customer no-service – match made in heaven?
I never thought I could be so productive. This week I've had less pressure to deliver. I've been able to turn "things" off. All while I'm attending a conference when I usually get even more behind. Well you see, my email isn't working. My email security "application service provider", I mean "managed service", dang it, actually my "cloud computing" provider delivering "software as a service" has apparently decided to take ...
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14 Sep 2009
Boston Beer a big let down
I heard a Samuel Adams beer commercial on the radio this morning that reminded me of the big let down I had from them recently. I was at a speaking engagement on physical / data center security on behalf of Anixter in Boston (pronounced Bahstun for those of you here in the South with me) and wanted to see some of the sights while I was there.Being a fan of ...
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23 May 2009
MagicJack – Great concept, awful execution
You may have heard that AT&T is dropping its CallVantage VoIP service. I'm not too upset since their service has been mediocre and my enhancement requests have been ignored. As of late I've been searching for an alternative solution. I'd heard some good stuff about the MagicJack and thought I'd give it a try. It was a "free" trial so what did I have to lose?Apparently several hours of my ...
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03 Feb 2009
Imagine if we ignored our customers
Imagine that you had the ability to ignore your customers. Either external clients or internal people in management, HR, marketing, developers - you name it. What if you ignored their requests for your assistance regarding information security? You'd eventually be out of a job, right?Well, us little people have to focus our energy and choices on making people happy if we want to keep our jobs and stay competitive. On ...
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22 Oct 2008
A creative customer service mantra
I just saw this on Webroot's website...Three things we've all experienced in our work and personal lives: At Webroot, we... answer the phonespeak your languagesolve your problem I love it! Hopefully they'll be there when/if I need them. :-)...
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21 Jul 2008
Do you provide ‘decent’ customer service?
I've experienced two things in the past week that have reminded me that it doesn't take much to really tick off your customers with bad customer (no) service.1) I ordered some automotive parts 2 weeks ago. Needed them by this past weekend. Never received them. The vendor claimed that UPS lost the package...come to find out the package was apparently addressed to someone else. [don't know for sure since I ...
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13 Jun 2008
New PCI assessor quality assurance program!?
What? You mean that when an organization pays thousands and thousands of dollars to become a PCI assessor it doesn't guarantee the quality of their work is going to be top notch!!?? An assessor quality assurance program is in the works....? Is the marketing machine failing these vendors?I'm shocked. ;-)...
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“A business associate referred our company to Principle Logic when we were seeking a resource to perform vulnerability /penetration testing for our external and internal networks. We found Kevin Beaver to be professional, well informed, and easy to work with. His testing did not disrupt our networks, and his progress updates were timely.
His final report was very thorough and included security recommendations for our network environment. The executive leadership was so impressed with Kevin’s security expertise, they have extended their agreement to continue to perform periodic testing. We highly recommend Kevin Beaver and Principle Logic as a resource for network security testing.”
(IT managed services firm)
I’ve written/co-written 12 books on information security including one of the best-sellers of all time:
