I heard a Samuel Adams beer commercial on the radio this morning that reminded me of the big let down I had from them recently. I was at a speaking engagement on physical / data center security on behalf of Anixter in Boston (pronounced Bahstun for those of you here in the South with me) and wanted to see some of the sights while I was there.
Being a fan of Sam Adams I hopped (like the pun?) onto their Web site to get tour information. Wasn’t there. Seriously….I called their sales # and was told they don’t handle tour information there. I was transferred to the “tour guy”. No answer – had to leave a message. I kindly asked that he return my call with the basics. Never heard back.
Now, remember, I just wanted basic tour information (where, when, how much). Hey Jim Koch, you’re obviously proud of your beer, how hard does it have to be to get tour information??? What a let down…
Now I have a negative association every time I hear a Sam Adams commercial or see Sam Adams beer in the store. Hey at least there’s a handful of microbrew alternatives like Flying Dog. And, go figure, they actually have tour information on their Web site. Took me all of 4 seconds to find it. Next time I’m in Maryland maybe I’ll pay them a visit.
Anyway, just had to get that off my chest.
Hope you have an excellent week…back in touch soon.
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