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22 Oct 2008A creative customer service mantra
I just saw this on Webroot's website...Three things we've all experienced in our work and personal lives: At Webroot, we... answer the phonespeak your languagesolve your problem I love it! Hopefully they'll be there when/if I need them. :-)...
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22 Apr 2008
The way tech support *should* be
I don't have the opportunity to say this ever but I'm so high on good customer service right now that I had to write about it. It's regarding two separate extraordinary tech support experiences I've had recently...It's with Kensington. They've actually knocked my socks off twice. The first support experience was with a modular power supply adapter I had of theirs...I had bought a new HP laptop and needed a ...
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Resources
Client Testimonials
“A business associate referred our company to Principle Logic when we were seeking a resource to perform vulnerability /penetration testing for our external and internal networks. We found Kevin Beaver to be professional, well informed, and easy to work with. His testing did not disrupt our networks, and his progress updates were timely.
His final report was very thorough and included security recommendations for our network environment. The executive leadership was so impressed with Kevin’s security expertise, they have extended their agreement to continue to perform periodic testing. We highly recommend Kevin Beaver and Principle Logic as a resource for network security testing.”
(IT managed services firm)
Kevin has written/co-written 12 books on information security including one of the best-sellers of all time:
